Last Updated: Nov 29, 2023
Last Updated: Nov 29, 2023
Anabei provides Limited Warranties on our furniture, which are applicable to the original buyer at the original delivery address. This Limited Warranty includes coverage against manufacturing defects for 1 year from the date of delivery. This Limited Warranty additionally includes coverage against structural frame defects for 3 years from the date of delivery. Anabei’s Limited Warranties do not apply to any conditions resulting from faulty installation, misuse or expected wear. A manufacturing defect is defined, for the purpose of these Limited Warranties, as causing the product to be structurally unsound, faulty, or significantly altering the appearance of the product.
We will repair or replace, at our discretion, any part of the product or the entire product if it is deemed defective. In the event that you find yourself experiencing an issue with our guarantees, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product. Please note that Accent Pillows are not covered by these Limited Warranties.
PRODUCT & MATERIAL SPECIFIC DETAILS, EXCLUSIONS, & CONDITIONS:
Frame: When modifying the configuration of your product please take care to follow Anabei’s instruction manuals. Any frame modifications made by the customer, use of chemical treatments or cleaning techniques that improperly damage the frame invalidates the Anabei Limited Warranty.
Duvet Cover, Back Pillow & Cushion Covers: The duvet cover, the slipcover and cushion covers are warranted against becoming unusable due to strength loss. The Anabei Limited Warranty excludes any damage to the duvet, cushion and back pillow covers that we deem caused by improper use, care and maintenance of the product. This Limited Warranty does not cover pilling, shrinkage, or tears.
Our fabrics are machine washable. It must be Machine Wash - Cold. Use Cold Water and a mild detergent on a low/gentle cycle. Hang dry all covers. Please note that every machine wash adds wear to the fabric so it’s recommended to opt for spot cleaning prior to machine washing whenever possible. To prevent overall soiling, frequent vacuuming to remove dust and grime is recommended. The Anabei Limited Warranty excludes any damage to cushion and pillow covers that we deem caused by improper use, care and maintenance of the product. The Anabei Limited Warranty does not cover pilling or shrinkage due to excessive or improper machine washing.
Back Pillow & Cushions: Our cushion and pillow composition features foam and cosmetic down blends designed for long term durability and use. It is normal for all foam and cosmetic down products including pillows and cushions to soften over time with regular use, but this should not be mistaken for an actual loss of foam resiliency. As a result of regular use, cushions and pillows will conform to the shape of the user. This softening and flattening process is typical for all foam products and is not considered a manufacturing defect. Defects and abnormal loss of resiliency in pillows & cushions determined to not be caused by normal use are covered by this Limited Warranty.
These Limited Warranties do not cover any damage due to: