We believe you have to love your sofa. Spend 30 days enjoying your Anabei purchase risk-free. If you’re not absolutely in love, send it back for a full refund. No return shipping or restocking fees—every penny back.
Please note that we do not offer partial returns or returns on accent pillows or slipcovers.
Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. Please note, it typically takes 5-7 business days for your bank to credit your account. If it takes any longer than that, feel free to let us know and we'd be happy to check in with them on your behalf.
You can make an exchange within 30 days of receiving your items. Simply email us at firstname.lastname@example.org and we’ll send you shipping labels. As soon as we’ve received your item back at our warehouse, we will issue you a refund. Your new order will be treated as a separate transaction. You can place a new order on our site, or our team is happy to provide assistance with placing a new order.
Please note that we do not offer exchanges on accent pillows and slipcovers covers.
If you would like to cancel your order, please email us at email@example.com within 24 hours of placing your order and you’ll be refunded in full.
Twenty-four hours after placing an order, there will be a 15% production fee deducted from your refund as we’ll have already started production.
In the event your item has already shipped, we will no longer be able to process a cancellation.
In Case of Damage or Defect
Please report any damages within 48 hours of delivery by emailing us at firstname.lastname@example.org. We ask that you please submit photos of the issue (including images of the packaging), as this will help facilitate a quick resolution. Note that any damages incurred during shipping & handling must be reported to us within 48 hours of delivery.
We offer complimentary Limited Warranties on our furniture, which are applicable to the original buyer at the original delivery address. Our Limited Warranty includes coverage against manufacturing defects for 1 year from the date of delivery. Our Limited Warranty additionally includes coverage against structural frame defects for 3 years from the date of delivery. Anabei’s Limited Warranties do not apply to any conditions resulting from faulty installation, misuse or expected wear. A manufacturing defect is defined, for the purpose of these Limited Warranties, as causing the product to be structurally unsound, faulty, or significantly altering the appearance of the product. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product. Click here for more information on the Anabei Limited Warranty.