Risk-Free Returns

Satisfaction Guaranteed

We believe you have to love your sofa. Spend 30 days enjoying your Anabei purchase risk-free. If you’re not absolutely in love, send it back for a full refund. No return shipping or restocking fees—every penny back.

Please note that returns must be made in the original packaging and we do not offer partial returns or returns on accent pillows.

The Return Process

Unboxing upon delivery is effortlessly streamlined through compact shipments—each module is individually packaged. All fabric covers will be in a separate box with different dimensions.

For the simplest and most sustainable unboxing experience, we ask for the following, based on the product you’re looking to return:

Anabei Modular Performance Sofa

  1. Keep original packaging to simplify the return process while you decide. 
  2. Unbox and dress 1 seat module at a time (it's a lot more work to return if everything has been unpackaged).

Anabei Upholstered Bed: Keep original packaging to simplify the return process while you decide. 

If your purchase doesn’t meet your expectations, the return process is seamless. To initiate a return, email us at support@anabei.com. Our team will provide you with return shipping labels, as well as guidance on how to repackage your product.We guarantee a swift return with a 100% refund. Our mission is to furnish homes with furniture that perfectly fit needs and honor the planet in the process. The Satisfaction Guarantee allows you to try our product with no penalty, all while maintaining a low carbon footprint.

Refunds

Once your order arrives back at our warehouse, we’ll process your refund within 10-12 business days. Please note, it typically takes 5-7 business days for your bank to credit your account. If it takes any longer than that, feel free to let us know and we'd be happy to check in with them on your behalf.

Exchanges

You can make an exchange within 30 days of receiving your items. Simply email us at support@anabei.com and we’ll send you shipping labels. As soon as we’ve received your item back at our warehouse, we will issue you a refund. Your new order will be treated as a separate transaction. You can place a new order on our site, or our team is happy to provide assistance with placing a new order.

Please note that we do not offer exchanges on accent pillows and slipcovers covers.

Cancellations

If you would like to cancel your order, please email us at support@anabei.com as soon as possible so we can process your refund. In the event your item has already shipped, please message us so we can facilitate your return. 

In Case of Damage or Defect

Please report any damages within 48 hours of delivery by emailing us at support@anabei.com. We ask that you please submit photos of the issue (including images of the packaging), as this will help facilitate a quick resolution. Note that any damages incurred during shipping & handling must be reported to us within 48 hours of delivery.

Limited Warranty

We offer complimentary Limited Warranties on our furniture, which are applicable to the original buyer at the original delivery address. Our Limited Warranty includes coverage against manufacturing defects for 1 year from the date of delivery. Our Limited Warranty additionally includes coverage against structural frame defects for 3 years from the date of delivery. Anabei’s Limited Warranties do not apply to any conditions resulting from faulty installation, misuse or expected wear. A manufacturing defect is defined, for the purpose of these Limited Warranties, as causing the product to be structurally unsound, faulty, or significantly altering the appearance of the product. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product. Click here for more information on the Anabei Limited Warranty.